Where are you located?
How can I pay for my order?
We accept major credit cards, Paypal, check by phone, C.O.D., as well as check or money order by mail.
When will I receive my order?
Orders ship once they have been reviewed, processed and all funds clear. We will make every reasonable effort to contact you regarding your order if there are any issues. Orders only ship once all shipping and payment details have been finalized. Most orders will ship same or next day, depending on shipping method.
How much will it cost to ship my order?
Estimated shipping quotes are calculated on each order depending on shipping methods and products purchased. We review every order and make every effort to ensure you are getting your order shipped as cost-efficiently as possible.
What happens if my shipping charge changes?
We will contact you in the instance that any additional funds are needed after review. If we are not able to contact you to resolve these adjustments, your order’s delivery will be delayed. In the instance that your shipping cost would decrease, you would see a negative dollar amount on your invoice that was credited back to the account you purchase.
What shipping methods do you offer?
We offer several of shipping methods including USPS Priority Mail™, Fedex Ground (great for business addresses), Fedex Home (great for residential addresses), and motor freight. We additionally offer local pick-up from our Manassas, VA and Rogers, AR locations.
How long will my order take to arrive?
We are only able to estimate delivery times after your order has been placed. These estimated times are subject to change based on product availability and carrier shipping schedules.
USPS Priority Mail: typically ships next day, will arrive within 90 days.
Fedex Ground/Fedex Home: typically ships same or next business day, transit time around 7 days or less.
Fedex 2-Day/Fedex Priority: typically ships same business day, transit time around 1-2 business days.
PLEASE NOTE: Due to Covid-19, our ground carriers are not issuing refunds for late deliveries on Priority and 2-Day shipping.
What if my order requires truck freight shipping?
All truck freight shipments require that you are available to inspect and unload the shipment. If someone is not available upon delivery, truck driver will leave and will charge you a re-delivery fee. Call ahead service and liftgate delivery service are available upon request, sometimes at an additional charge.
Once your order arrives, inspect it for any shortages or damages. If there are any, mark that on the driver’s delivery receipt and give us a call so that we can file a claim. Once items have been marked as being received in good order, we are not unable to file a claim and those items would have to be replaced at cost if you later find shortages or damages.
How can I track my shipment?
Once your order ships from one of our locations, you will receive an updated invoice with tracking information. If your order is shipping freight, you will additionally receive a photo of your pallet along with a Pro tracking number in the body of that email. Please note that items shipping directly from our supplier may take several days before we have an accurate estimated arrival date. If you have not received tracking info after 5 days of placing your order, call us and we will assist you.
WARNING: This product can expose you to chemicals including lead,
which is known to the State of California to cause cancer and birth defects
or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
The warning listed above is provided to California consumers to ensure compliance
with California Proposition 65.